Dragana Prošić

Dragana Prošić

Functional Consultant

Dragana is a Functional Consultant at Docentric and a support engineer at heart. With more than 20 years in IT support, she excels at digging into customer cases, tracking down the right information, and finding solutions when the answer isn't immediately obvious. At Docentric, she focuses on customer support, troubleshooting, report templates, testing, and making sure every customer question gets the attention it deserves.

Author Blog Posts (2)

Email Sales Quotation to Quotation Contact from D365FO

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Advanced Email Tokens in Action: Email Sales Quotation to Quotation Contact from D365FO.
Advanced Email Tokens in Action: Email Sales Quotation to Quotation Contact from D365FO.

Introduction A Sales quotation is usually sent to the person who requested it. In Dynamics 365 Finance & Operations (D365FO), you select that person as a Contact on the Quotation header. A Contact person can have multiple email addresses, each with a different Purpose. We'll […]

Email Customer Account Statements to Contact Persons in D365FO

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Introduction Emailing Customer-facing reports to Contact persons related to Customer in D365FO is not supported by standard email tokens. In this article you will learn how Docentric Advanced email tokens support this scenario without any customization. Many companies store communication email addresses on Customer Contact […]