Support

Need help with Docentric AX? You’ve come to the right place. We’re here to help!

You can report a bug or ask a technical question via support email 24 / 7, or you can reach our support technical team via phone, callback or live sessions (e.g. Skype), 9 a.m. to 9 p.m. CET, Monday to Friday. Technical support response time for any malfunctioning of the product is guaranteed within one business day. But don’t worry, we usually respond right away.
Email

Email us: support@docentric.com

If you want to report a bug or just have a question, please send us an email. Excellent support is one of our core values and we’ll do our best to help you with the issue as soon as possible.

If you find a missing feature or an opportunity for improvement, please tell us all about it. Your opinion and ideas matter! Only with your feedback we can continue improving the product so that it becomes the perfect match for your needs.

Phone

Prefer to talk?

We understand that there are some support cases where a one-to-one talk can solve a problem much quicker than by e-mail.

Call Us: +386 31 331 854 (Slovenia, EU) | Call me back

Technical support is a matter that Docentric takes very seriously. Software must be robust and highly reliable. When problems arise, we know that you need answers in a hurry. We ensure that our clients receive useful answers and solutions quickly.