Need help with Docentric AX? You’ve come to the right place. We’re here to help!

You can report a bug or ask a technical question via support email 24 / 7, or you can reach our support technical team via phone, callback or live sessions (e.g. Teams), 9 a.m. to 9 p.m. CET, Monday to Friday. Technical support response time for any malfunctioning of the product is guaranteed within one business day. But don't worry, we usually respond right away.

Visit Docentric Forum

Get free support from our support engineers and other Docentric users. Explore forum topics including setup and configuration, installation, report design, data source customization, troubleshooting and other aspects of the product.


No matter if you are using Free or Full Edition, the answer to your question might already be waiting for you on Docentric Forum!

Email us:

If you want to report a bug or just have a question, please send us an email. Excellent support is one of our core values and we’ll do our best to help you with the issue as soon as possible.

If you find a missing feature or an opportunity for improvement, please tell us all about it. Your opinion and ideas matter! Only with your feedback we can continue improving the product so that it becomes the perfect match for your needs.

Prefer to talk?

We understand that there are some support cases where a one-to-one talk can solve a problem much quicker than by e-mail.

Call Us: +386 47 774 180 (EU), +1 650 835 7260 (US) | Call me back

Technical support is a matter that Docentric takes very seriously. Software must be robust and highly reliable. When problems arise, we know that you need answers in a hurry. We ensure that our clients receive useful answers and solutions quickly.