Cookie Policy

What are cookies?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records your navigation of a website so that, when you revisit that website, it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies.

Cookies are used by nearly all websites and do not harm your system.

How do we use cookies?

We use cookies to:
(1) monitor site user traffic patterns and site usage. This helps us to understand how our users use our websites so that we can develop and improve the design, layout and functionality of the sites; and
(2) to help us to advertise to you the product features we think you will be interested in.

The cookies we use are explained below.

Cookie preference

The civicCookieControl cookie is used to remember a user’s choice about cookies on ax.docentric.com. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Google Analytics

Uses the following cookies: _ga, _gali, _gat_UA-1036645-1, _gid.

These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

To opt out of being tracked by Google Analytics across all websites visit this link.
Read Google’s overview of privacy and safeguarding data.

YouTube

Uses the following cookies:

  • PREF – Expires after eight months
  • VSC – expires at the end of your session
  • VISITOR_INFO1_LIVE – expires after eight months
  • remote_sid – expires at the end of your session

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read more at YouTube’s embedding videos information page.

Mouseflow

This website uses services provided by Mouseflow that enable us to analyze, understand, and improve user experience on the website. These services include session replay/recordings, heatmaps, funnels, forms, and feedback campaigns. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Mouseflow.

What information is collected by Mouseflow?
  • Clicks, Mouse Movements/Hovers, Scrolling
  • Browser
  • Device (Desktop/Tablet/Phone)
  • Language
  • Operating System
  • Screen Resolution
  • Duration (Time on Site)
  • Navigation (URLs)
  • Page Content (HTML)
  • ISP & ISP Location (City, State/Region, Country)*
  • Keystrokes (except password, digit, and excluded fields)*
  • Referrer URL
  • Visitor Type (First Time/Returning)
  • Custom Tags or Variables

The data is stored from 1-12 months, depending on the specific plan associated with a client account.

* This information will no longer be collected for EU/EEA accounts when GDPR takes effect.

Opt Out

If you do not wish to be tracked, you can opt-out at this link. This places a cookie on your computer which will prevent any further tracking (unless deleted).
Read more about Mouseflow’s privacy notice and GDPR compliance.

LinkedIn

This website uses LinkedIn service called LinkedIn Insight Tag.

What data does the LinkedIn Insight Tag collect?

The LinkedIn Insight Tag creates a unique LinkedIn browser cookie on a visitor’s browser and enables the collection of the following data for that cookie: metadata (such as IP address, timestamp, page events like page views), and LinkedIn demographic information if there is an active LinkedIn.com member cookie present. Collected data is encrypted. For more information see: https://www.linkedin.com/help/linkedin/answer/65521.

You can opt out of receiving targeted advertising from LinkedIn by visiting this link.
Read more about LinkedIn’s privacy policy and GDPR compliance.

Google Adwords Conversion Tracking

We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website.

This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors.

These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.

Google AdWords Remarketing

We use Google AdWords Remarketing which uses cookies to help us deliver targeted online adverts based on past visits to our website.

Google uses this information to carefully display Docentric adverts on various third party websites across the internet. These cookies are set to expire and do not contain information that can identify you personally.

Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

 

Last updated: 2018-02-23