Authentication error on Azure storage

D365FO
1

Good day Support,

We are using the standard OOB (MS hosted) Azure blob storage to store our Docentric templates. Our Prod and UAT environments are identical in setup regarding this and Docentric version (3.4.8.5)
Prod is working perfectly fine to upload templates and print invoices.
A couple of weeks ago we started receiving this error in our two UAT environments:

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We opened a ticket with Microsoft but because all our other documents still upload to the storage without problems, they say it’s not a MS issue. I was able to resolve the issue by deleting and reloading the Docentric reports.

Last week Friday both our UAT environments threw that error again, and this time around deleting and reloading is not resolving the issue. Is there anything we need to change in our Docentric config? Will upgrading to the latest version help?
We really need help with resolving this as we can’t test anything.

Thank you.

2

Hi @Nicky,

The authentication error you are seeing on Azure Storage is related to recent changes Microsoft has made to enhance security and restrict access to D365FO Azure Storage. This can affect connections that previously worked.

Reading this article and following the guidance provided should help resolve the issue:

3

Hi,

Yes, we’ve gone through that article but it doesn’t help at all because we are not supposed to have this error:

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We are just uploading the templates to Azure blob on the report setup, not using it as a print destination. Hence the confusion on this issue.

4

Hi @Nicky,

As mentioned in the article, you’ll need to upgrade Docentric to version 3.4.9.2. This version includes support for the new feature introduced by Microsoft. Since you are currently on version 3.4.8.5, it will not work, which explains the error you are seeing.

5

Ok great, I just wanted to confirm that the upgrade is our next step. We already have that scheduled.
Thank you.

6

Hi @Nicky,

Yes, that’s correct! The upgrade is the next step, and it’s great that it’s already scheduled.
Everything is on track.:blush:

7

Hey Amir - we are getting this build issue when building after upgrading to the latest Docentric versions 3.4.9.2

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How do we combat this and what objects are we missing ?

8

Hi Tristan,

Can you first read these two articles below and see if you followed the instructions:

Regards,
Albin

9

Hi Tristan,

I have also found a forum post which describes the cause of this error.

This information, combined with the article links I’ve sent earlier, should give you sufficient information for resolving the issue.

Kind regards,
Albin