Office Update Version 2304 Build 16.0.16327.20200

After Office Update Version 2304 Build 16.0.16327.20200, Docentric no longer will enable.

Hi Jason,

Have you tried reinstalling the add-on?

Yes, I have tried everything outside of uninstalling and reinstalling Office.

Do you see Docentric in your toolbar at all or is it just greyed out? If Docentric is available in the toolbar, does the document you are working on have a DDSP file uploaded? If you see the Docentric option in the ribbon, it would be great if you uploaded a screenshot of the options you have available in the ribbon.

Hello Jason,

Please check if you have Docentric AX Designer listed as one of the active application add-ins in MS Word. To do this, go to File > Options > Add-ins. Let me know if you can see Docentric AX Designer in the list or not.

Sorry for not responding here. I replied to the email instead due to other parties at my company needing to be in the loop, but I will reply here as well with screen shots.

It shows as disabled and I cannot enable it.

And I have tried uninstalling Docentric and reinstalling. This happened after the lates Office update.

I finally figured it out.