Docentric Word Add-on Disabled? Here's Your Step-by-Step Solution

You have installed Docentric Designer and suddenly it is no longer available? We understand – it happens. Even if you have everything set up, it can happen that the plug-in takes a nap and deactivates itself. Why, you ask? Well, it could be anything from a software update to a clash with another add-on. But don’t worry – we’ll help you get it working again. Follow the next steps:

  1. In Word, navigate to File, and then select Options:

  1. In the Options window, access the Plugins section, and under the “Manage” dropdown, select “COM Add-ins.” Click the “Go” button to proceed:

  1. Ensure that the Docentric AX Designer Add-In for Microsoft Word is chosen, and confirm that the checkbox is marked. Click OK to proceed.

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Close Word, open it again, and see if the Docentric AX menu is back. If it is, great job – you fixed it!

If you cannot find Docentric AX Designer among the COM Add-ins or if it’s disabled, preventing you from checking the checkbox, proceed to step 4 below.

  1. In Word, go to File, choose Options, click on Add-ins, select Disabled items, and hit Go.

  1. A window will appear, showing hard-disabled Add-ins. If you find Docentric AX Designer, click on it, and select Enable.

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Close Word, reopen it, and check for the Docentric AX menu. If it’s there, congratulations – you’ve successfully activated it!

If the menu still doesn’t show up, there might be a problem with your Word installation. Consider installing Docentric AX Designer on another computer or, as a last resort, try reinstalling Office on your computer.