Batch class issue

D365FO
#1

Hi All,

I am trying to run the customer statement report. as a batch that sends reports by email, but in case the customer does not have email, an error is returned, although redirection setup on Docentric is configured. Note that this happens only in production, but on UAT it is working and redirection is working correctly.

Any hints?

#2

Hi Waed,

Based on your description, you can try the following:

  1. Run one of the customer statements with missing email interactively and see if redirection works there.
  2. Turn on tracing (Tracing - Docentric AX) and see what you get back.
  3. Verify redirection settings on the report to be identical as in the UAT where it works.

I hope this helps.

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