Original TIFF file can't be uploaded to Print Archive

When we configure output file format in print management to be TIFF and we also want to save the report to Print archive you will encounter following error:

This indicates that original .TIFF file couldn’t be saved (uploaded) to Print archive.

We receive a warning when we want to download the Non-PDF (original file type) file from the same report saved to Print Archive:

No non-PDF files found for the selected reports. The possible reasons: the original format was PDF, the report(s) weren’t configured to be archived in format different from PDF (in Docentric AX parameters or Docentric report setup), the report(s) were printed to a print destination different from Email or File, the report(s) were archived with an earlier version of D365 or Docentric, or report output file(s) failed to be saved in original format to Print archive.

Reason for this lies in the fact that the .TIFF file type is not among the file types that can be uploaded to D365 by default. We can view the list in File Types tab on Organization administration > Document management > Document management parameters.

As it can be seen from the list, the TIF file type can be uploaded while the TIFF file type is not in the list and therefore can’t be uploaded.

We can solve this issue by adding TIFF file type to the list. Just click +Add and enter TIFF in the File type column. Note that if you reload defaults, you will loose all file types that you’ve manually entered.