We are using D365FO and have the Docentric AX Version 18.104.22.168 FREE installed. We are very happy with the product, but have been struggling with one problem, which we cannot resolve.
We have had contact with Microsoft support, but on analysis they have said that this is a Docentric issue.
Initially we were using Exchange, but we had the recommendation from Microsoft to use SMTP for sending emails. Unfortunately, we’re having the same problem with both and have tried various settings. Maybe you could give us some advice please?
We have a Docentric setup to send out an email from our shop and the problem only occurs when we have the Open email before sending set to ON. Otherwise it works.
We often have to add details to the email and therefore it is important for our users to be able to open, edit, then send. The response is the following:
The email looks as follows:
The strange thing is that when we open that email and re-select the SAME From address and send it, it works. Do you know what the problem could be?
We have changed all the settings on the mail server and all other tests to “send test emails” work.
Currently, we have the following setup parameters:
We look forward to hearing from you.