Email body not updated

Hi all

We are using email as docentric print destination. While testing it was found that if the email body is changed in the setup the change is implemented only if entered by certain users and not from others. How could this be?

All help is appreciated, thanks!

Hi Lukas,

There is a known issue that email body editor sometimes does not save the changes. The workaround is that you click on Source before you click OK. Please try if that explains your case and let us know.
We are still investigating the bug and the fix should be available in next release.

HI Miha,

Thanks for the reply. I see that clicking “Source” results in keeping the changes in the print destination setup. That worked. But when posting the actual document the email then still contains the old text without the changes made.