Custom Font Not Rendering in PDF Output

Hello

I’m facing an issue where a custom font I added to Docentric in D365FO is not rendering correctly in the generated PDF output. The font appears fine in the preview within the designer, but when exporting to PDF, it either defaults to a generic font or displays incorrectly. :upside_down_face:

I’ve confirmed that the font is installed on the AOS server and properly embedded in the template.

I’ve tried adjusting the font embedding settings and verifying that the font is properly referenced in the template, but the issue persists. :innocent: Checked Troubleshooting Custom Font Issues splunk admin guide for reference .

Could this be related to font licensing restrictions, missing dependencies, or a configuration issue in Docentric? :thinking:

Has anyone else experienced this? Would converting the font to another format (e.g., TTF vs. OTF) or adjusting PDF rendering settings help? :thinking: Any insights or troubleshooting steps would be greatly appreciated!

Thank you !! :slightly_smiling_face:

Hi jalac,

Welcome to the forum and thank you for your question.

Troubleshooting font challenges can sometimes be a bit complicated. If you didn’t find a solution in our forum post Troubleshooting Custom Font Issues, then I recommend that you turn directly to support@docentric.com.