Hey Guy’s , hoping to respark this thread a bit.
The only difference is how the email is sent, now it’s using Graph. When it was working it was using exchange. Are we sure this version supports Graph?
Hi Dave,
Yes, Docentric 3.4.8.3 supports the Graph email provider. There is a possible cause that we recently looked into. It turned out that the problem was in the print management cache. After the customer deleted all print management settings and set it up again, it worked again.
I suggest you try the same thing. Delete all print management entries for this report and re-enter them. Make sure you also delete any override entries at the account or transaction level.
Hi Albin,
No luck with that, would anyone be willing to have a screen share with myself and couple of my colleagues?
Hi Dave,
Free Edition users can use our online documentation and this forum for free. You will need to sign an annual support contract for the Free Edition to be able to schedule online screen sharing appointments with our support team.