Authentication problem

Sometimes we are facing this kind of issues ( D365F&SCM .48 ) “Docentric.AX.Storage.Azure.DocStorageAccountConnectionString..ctor (background BearerTokenAuthenticationPolicy):” We are trying to identify the specific report, but do you have some suggestion or thinks that we can verify ?

Hi Stefano!

Thank you for your question and welcome to our community!

Which version of Docentric are you currently using?

There is a known issue related to this, and it has already been fixed in our 3.5.0.1 version:

(3.5.0.1) Fixed an issue that caused AOS to crash when reconnecting to Azure Blob Storage. The problem occurred when the access token expired and the system attempted to retrieve a new connection string with a refreshed JWT access token on a background thread, which led to the D365FO AOS crash and restart.

If you are not on version 3.5.0.1 yet, please upgrade to the latest version first.

Wishing you a great day!

Tks for the feedback, and sorry for the next stupid question :slight_smile: . Where is it possible to see which version of doccentric is active now ?

Hi Stefano,

Please check our forum post for information on how to subscribe to updates about new versions and our changelog.

Our latest version is 3.5.1.6.

To request the download link, please submit a request via one of the following pages:

https://ax.docentric.com/download-free-edition/
https://ax.docentric.com/download/

Our support team will send you the download link.