Unable to Preview an Email before sending to customer

Thank you for your response and support.

I have enables the option " Open email before sending". But when I click continue to send an email from sales order confirmation. It always downloading the .eml file instead of previewing.

Please help me to preview the email.

Thank you

Hi @Yamini_Upputuri,

You could preview the template directly in the HTML editor while creating the email template.

The “Open email before sending” option downloads the .eml file in the browser when generating the report, containing everything that would be included in the email. This allows you to review the content before deciding whether to send it. If no changes are needed, you can send it; if not, you can choose not to. This option effectively serves as a built-in preview feature.