Support

Need help with Docentric AX? You’ve come to the right place. We’re here to help!

You can report a bug or an issue, or ask a technical question related to the product via support email 24 / 7 or you can reach our support technical team via phone, callback or live sessions (e.g. Skype), 9 a.m. to 9 p.m. CET, Monday to Friday. Technical support response time for any malfunctioning of the product is guaranteed within one business day.

Email

Email us: support@docentric.com

If you want to report an issue / a bug we will need some structured information from you – about versions, environment and your specific case. Only then we will be able to deliver the most efficient support possible. Read how to write a sufficient support case email.

If you find a missing feature or an opportunity for improvement please tell us about it. Your opinion and ideas are very important to us. Only with your feedback we can continue improving the product so that it best meets your needs.

Phone

Prefer to talk?

We understand that there are some support cases where a one-to-one talk can solve a problem much quicker than by e-mail.

Call Us: +386 31 331 854 (Slovenia, EU) | Call me back

Technical support is a matter that Docentric takes very seriously. Software must be robust and highly reliable. When problems arise, developers need answers in a hurry. We ensure that our clients receive useful answers and solutions quickly.